Contact us before sending anything back
Email ionixgloballtd@gmail.com with your order number and the reason for your request. For a change-of-mind return, contact us within 30 days of delivery; items must be unused and complete, and you pay return postage. This voluntary window does not limit rights for faulty or misdescribed goods. Do not send an item to the supplier address or the address printed on a parcel. We first issue instructions and the correct return destination. Certain hygiene-sensitive, personalized, perishable, clearance, or final-sale goods may be ineligible where local law allows; any exception must be disclosed before purchase.
Keep the complete item
Unless it arrived faulty, the product should be unused, with its original parts, accessories, and packaging. We may ask for photographs so the appropriate warehouse can assess the return without unnecessary shipping. Return-shipping responsibility is confirmed during review and depends on the reason and applicable consumer law.
Damage, faults, or the wrong item
Report a damaged, defective, incomplete, or incorrect delivery as soon as reasonably possible. Include photographs of the item and shipping label. When a product fault or fulfilment error is confirmed, we will arrange return shipping or reimburse reasonable return postage.
Refunds follow the payment
Approved refunds are submitted to the original payment method. Provider and bank processing times vary after we issue them. Shipping and import charges are refunded when required by law or when the return resulted from our verified error.
Your statutory rights remain
This policy adds to—and does not replace—mandatory consumer rights in your country. Cooling-off, conformity, warranty, and refund rules can differ by destination. Australian consumer guarantees apply to eligible purchases, including rights to a repair, replacement or refund.